Home Frequently Asked Questions
Are you a real and legitimate travel agency?
As a real and legitimate online travel agency in Indonesia, Javatourism.com is the product of the co-operation between Lintang Buana Tourism Services, Surabaya (Indonesia) and MAORI Online Consultant (New Zealand)． Lintang Buana Tourism Services is a full travel agency based in Surabaya-East Java, Indonesia. It's a member of Association of Indonesia Tours & Travel Agency as well as Pacific Asia Travel Association.
What kind of the travel services do you offer?
We organize custom group tours for oversea travel agencies, organizations, universities and clubs with special interests or needs.
-Customized Small Size of Group Tours (6-15 persons)
-Individual Backpackers Budget Tours
-Standard Regular Tours available in our web site.
-Nature & Culture Based Tours (i.e Bird Watching, Turtle Tours, Mt. Bromo Tours)
Does your online tours & travel service only cater for individual tourists?
We try to be personable persons to take care of our individual tourists but we are also interested in group travel organized by oversea travel agencies and organizations as well. We welcome our potential partners to join us and grow together.
If I send you an inquiry, are you sure somebody from your office will take care of me immediately?
Please do contact us, you will get our reply in 24 hours.
If none of your tours on the web fits me, what can I do?
Please send us your request, we can make a custom trip for your satisfaction.
How long before my trip starting date do I need to make the booking?
We take last minute bookings and try to make your reservation per your request, however 2 (two) weeks prior the arrival is the average booking period from our previous customers database.
How can I know my tour is confirmed?
You will receive a confirmation email or call from our office once your tour program is confirmed by our sales representative and travel suppliers concerned.
How can I do the payment?
Please choose one of the following payment methods:
1. Online payment by credit cards via Pay Pal before your arrival. This method is for under US$1,000 value of transaction.
2. Online 30% deposit payment by credit cards via Pay Pal before your arrival & 70% cash while you're in Indonesia. This method is for US$ 1,000 - US$ 5,000 value of transaction.
3. Off-line Payment by Telegraphic Transfer:Transfer the amount to our bank account in Indonesia. Please note that banking transaction will take 3-5 days in progress.
Can I make any change when I already have started the tour?
Unfortunately not, changes when you have already started the tour are not allowed. You will need to purchase a new booking and the moneys paid for the original booking will be forfeited.
What's your liability disclaimer policy?
Lintang Buana Tourism Services (Legal Name: PT Lintang Buana Wisata Nusantara) purchased air and ground transportation, hotel, restaurant and other travel services from independent suppliers that are not subject to its control. Therefore Lintang Buana Tourism Services (Legal Name: PT Lintang Buana Wisata Nusantara) will be exempt from any liabilities for death, injury, baggage loss and damage or any other loss that may occur due to any act or omission of such supplier.
What's your itinerary deviation policy?
Itinerary Deviations to the planned itinerary may occur due to weather, traffic, or any other conditions beyond our control such as strike, acts of God, war, fire, acts of government, riot, etc. We will make our best to insure all the visits and excursions will be similar. Lintang Buana Tourism Services (Legal Name: PT Lintang Buana Wisata Nusantara) can substitute the itinerary upon your agreement.
What your hotel booking policy?
The Hotels listed will be used in most circumstances. When the predefined hotels are not available, Lintang Buana Tourism Services (Legal Name : PT Lintang Buana Wisata Nusantara) can substitute hotels of the same class and standard upon your agreement.
How about the restaurants and vehicles we are going to use?
The vehicles for the ground transportation should be in good condition with A/C, year of production after 2000 . All restaurants should be appointed by local authorities of tourism bureau.
What kind of the tour guide do we expect?
All guides have been trained by Local Tourism Government Board, with 4-year college degree and minimum 2-year experience.
Lintang Buana Tourism Services (Legal Name : PT Lintang Buana Wisata Nusantara) agrees not to disclose any your personal related information to any third party.
What's your cancellation policy?
We are sorry that you are going to cancel your trip in Java, Indonesia. We fully understand you have the right reasons for your choice. The cancellation fee will be charged to your account per the policy below:
Within 30 to 21 days before departure: Deposit or 30% of Total Tour Fare
Within 20 to 7 days before departure: 40% of Total Tour Fare
Within 6 to 0 days before departure: 100% of Total Tour Fare
If we are not satisfied with your services, What can I do?
You may first notify your guide immediately to avoid any potential similar problems from happening again during your trip. If your situation is quite serious, and you want to have a complaint, please kindly send us an email or call us in 30 days at the end of your trip. We are not responsible for any complaints after 30 day.
If we want to leave some comment on our trip, how can I do?
Please send us an email to email@example.com We'll reply in 24 hours.
(24 Hours Service, Also on Holiday)
Office Hours: 8:30-18:00 (GMT+0700) Monday - Friday
Tour Operator: Lintang Buana Tourism Services
License ID. 503/01.00.00053/436.4.17/2004
ASITA Member No. 0228/XII/DPP/2005
PATA Member No. 569822
Emergency Call (Mobile): +62(31)71682629 (24 hours)
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